Refund policy

Trainer Town will only issue refunds or exchange products if the item is determined to be defective and if the defective item is returned to us in identical condition as it was received by the customer.

Refund requests made by the buyer after the purchase has been confirmed may be subject to additional cancellation charges, such as merchant processing fees. Please be aware that the refund amount received may be less than the original payment.

Factory defects such as minor box variations, scuff marks, creases, and paint smudges are not covered by our return policy. Trainer Town reserves the right to judge such defects in accordance with our Terms and Conditions.